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Direct Billing at Pawlovich Chiropractic

We have recently added the service to direct bill insurance companies for chiropractic care, as this has been a frequent request by many patients. Our primary concern as a patient-centred office, is to make recommendations that benefit that patient’s health and well-being. Insurance coverage differs between individual patients but our concern for what each patient requires for care, does not. We will do our best to make your experience in our office as seamless as possible, including the direct billing of most insurance companies.

Direct Billing Questions

Here are a few questions that patients have in regards to the direct billing service that we offer.

Which companies are participating insurers for direct billing at Pawlovich Chiropractic?

  • ClaimSecure
  • Cowan (Express Canada)
  • Desjardins (payments are made to the patient. Patient must pay for their treatment but we can submit their claim.)
  • Canada Life (formerly Great West Life)
  • GroupHEALTH family of companies (incl. GroupHEALTH, Manion & GroupSource)
  • Industrial Alliance
  • Johnson Inc.
  • Johnston Group (incl. Chamber of Commerce, CINUP, First Canadian and Maximum Benefit)
  • Manulife
  • Sun Life
  • Blue Cross

Which companies are not able to be direct billed at Pawlovich Chiropractic?

Companies not listed above including The Cooperators.

Can you bill my primary and secondary insurance provider?

Only one provider can be billed for each chiropractic visit. If the primary insurance has been used up, then it is possible for the secondary insurance can be billed at that time.

Can you bill my insurance company for visits that have happened in the past?

No. Only same day visits can be direct billed.

Can you direct bill for custom orthotics?

No. We can only direct bill for chiropractic services. You can be issued a receipt for orthotics and be reimbursed promptly from the insurance company.

What if something doesn’t work with the direct billing? What if my payment does not go through?

Occasionally, this can be an issue. We cannot guarantee that payment will be processed each time. The patient is responsible to pay for their visit and they are issued a receipt. They can then follow up with their provider to rectify any issue. Whenever this does occur, it is typically a technical issue with the policy or the insurance portal is busy.

Do you have access to monitor how much coverage I have?

No, we do not have that information.

Is there anything that I can do before I attend the office to ensure that my direct billing experience will go smoothly?

Yes. Make sure that you policy is enabled for direct billing. This is especially the case with patients who have a Blue Cross Private Insurance Plan. Ensure that you bring your policy details to your next appointment.

If you have any additional billing questions, give us a call today! (306) 244-7080


Direct Billing Pawlovich Chiropractic | (306) 244-7080